Service Requests

This website provides a platform for students to submit service requests easily and track their status.

You can submit a request by clicking the "Create Request" button on the homepage and filling out the form.

For support, you can contact our helpdesk at helpdesk@wellesley.edu or call 781-283-7777.

Facilities is open for routine business Monday – Friday (excluding holidays) from 7:30 am – 4:00 pm. If you need to reach us after hours, contact the Campus Public Safety Office at 781-283-2121.

An emergency is anything that affects your life, safety, or could cause personal harm or property damage if left unattended. Examples include: a fire, smoke detector beeping, a toilet overflowing (or any other water running over), no heat, no hot water or electricity, a broken pipe, etc. Outside business hours, please contact the Campus Public Safety Office at 781-283-2121 for all facilities-related emergencies.

Anything that does not immediately affect your life or safety. Examples include: broken shades, an overhead light is out, or the bunking of beds. Common space issues or concerns should be submitted by RAs, Professional Staff, or Custodians. Non-emergency service requests should be submitted through the online service request tool.

You will receive an email confirming that your work order has been accepted. Depending on the nature of your request and the volume of work orders, we will schedule your request. Emergency requests are handled in 8 hours or less. Priority requests are handled in 3 days or less. Other requests are handled within 5 to 10 days. You will receive an email when the job is completed.

Facilities will always knock and check to see if you are there and will respect your possessions, but yes, our technicians will enter the space in order to be able to address the service problem.